I work with organizations navigating complexity at the intersection of systems, strategy, technology, and human judgment.

I’m based in New York and work internationally with organizations facing digital transformation, regulatory pressure, and large-scale change, where decision-making, adoption, and system alignment determine outcomes.

Background

Before my work became visible through teaching, writing, and speaking, I spent years working inside complex operational environments, including e-commerce and supply chain systems.

I worked across product, delivery, and operations roles, as a project manager, scrum master, and systems contributor, supporting organizations where decisions affected revenue, logistics, compliance, and customer experience at scale.

Current Focus

That operational background now informs my work designing and advising on human–AI systems.

I teach user experience at NYU, focusing on systems thinking, collaboration, and decision-making in environments shaped by automation and AI, and I advise organizations across technology, media, healthcare, finance, energy, education, and the public sector.

I’m often brought in when AI adoption or other large-scale change isn’t producing clarity, when teams need to understand how their system actually behaves, what work should be automated or augmented, and where human judgment must remain central for decisions to hold under real-world constraints.